Terms & Conditions


These terms and conditions are effective from 1st February 2008 until further notice.

1. Definitions: the terms herein regulate the customer’s use of items and services provided by Quattro 2000 Ltd. T/A q2k.com, hereafter referred to as q2k.com, we, our and us. The Customer is you, the company, person, or persons purchasing products and/or services from q2k.com. q2k.com is the Product Vendor and/or Service Provider as identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered, purchased and delivered and inclusive of any other correspondence arising. The site refers to q2k.com’s website, www.q2k.com, any other address or subsequent websites maintained by q2k.com. Third party products are those that q2k.com resells to you the customer, and are not q2k.com branded. Software covers computer operating systems, middleware and/or applications.

2. Pricing and specifications of products: : All prices on our website are stated exclusive of VAT. All prices exclude freight and any other charges that may apply unless other wise stated. Our prices fluctuate constantly and q2k.com reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from q2k.com, or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price. All quoted or listed prices are based on the cost to q2k.com of supplying the Products to the Customer. While q2k.com tries to ensure that all prices are accurate, errors may occur. If, prior to delivery of the Products, q2k.com discovers an error in the price of the Products ordered, or the price changes as a result of circumstances beyond q2k.com’s control, q2k.com may change the Product’s price and such changes shall apply to any purchase order placed with q2k.com.

2.0.1 Catalogues, price lists and other advertising literature or material as used by the Company are intended only as an indication as to the price and range of the Products offered and no prices, descriptions or other particulars contained therein shall be binding on q2k.com.

2.1 At any unforseen time products may go end of life or cease being traded for a period. This is out of q2k.com's control. Should this situation occur, q2k.com will endevour to fulfill your order.

2.2 q2k.com will not be responsible for any loss or damage resulting from curtailment or cessation of supply of Products following any variation as described in clause 2.1 of this Contract.

2.3 q2k.com will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any such notice thereof from the manufacturer.

2.4 Unless otherwise agreed, the Products are supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted or modified.

2.5 q2k.com reserves the right to increase its quoted or listed prices, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and in no circumstances will the Company consider cancellation of such orders or the return of such orders unless the item is returned for warranty repair.
Should an order be unavailable, q2k.com will inform you and will either source the order through another supplier or credit you any monies paid within 30 days.
Equivalent goods may be furnished if the original order is not available, if you decide to withdraw from the contract then no cost of returning the equivalent goods will be deducted by q2k.com.

3. Quotations: All of our quotations unless otherwise stated are valid on date of issue, unless there is an express provision between the parties for a different period to apply. This includes third party products. q2k.com reserves the right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation and reissue the quotation if necessary, which will be valid for a period of 1 day starting on the day of reissue.

4. Ordering/Cancellation: Orders may be made through the website, by email, in writing, by fax or by phone, and are considered confirmed by means of Order Confirmation, or by verbal agreement. Amendments to orders and cancellations of orders must be received by email, or another form of written correspondence, but may be accepted by another method, subject to the agreement of q2k.com. Customers cancellation of orders must and can only be made within 7 days of an order receipt of product or by verbal agreement, there is no charge for cancellations for consumers in this case. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher. Details of all orders made will be stored on our database.

5. Payment: q2k.com retains the right to request certain methods of payment only. Attempts to offer payment that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher.

6. Delivery: Delivery will only take place on orders that have satisfied the criteria in section 5 above. The delivery option chosen, gives the time of delivery between our warehouse and the customer. Estimated delivery dates and times are estimates, and q2k.com accepts no responsibility for delivery delays. The delivery times do not include time between the placing of order, ordering stock and picking out. Next shipment dates listed on websites are guidelines only and are subject to change without notice. The place of delivery is that which is specified on the web order form, by verbal agreement over the phone, in person, or by any other form of written or verbal communication. Refusal of delivery without q2k.com’s prior consent will result in you being liable for all costs, or losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. Part delivery of an order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight charges incurred in the process. Risk of loss of the goods passes to you upon delivery.

7. Warranty: q2k.com's warranty does not apply to the Product's fitness for any particular purpose, damage caused by yourself, another party or any external force, modifications, repair, incorrect installation or indeed any other action by yourself or another party that renders an alteration or a damage of any kind to the Product. Once any attempt is made to investigate the internal components of any part of the Product, this results in the warranty becoming void. q2k.com may alter this warranty period and terms, but this will not affect products purchased prior to the change.

In respect of components installed into the computer system by the customer, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from q2k.com, and q2k.com has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be.

8. Returns: Dead on arrival must be reported to q2k.com in writing within 7 days of receipt. Damaged in transit products must be reported to q2k.com in writing within 48 hours of receipt. Customers may return goods within 7 working days of purchase subject to the goods being unused and unopened (Software cannot be returned after accepting delivery). After the passing of these 7 days, the customer is deemed to have accepted the product(s). This does not affect your statutory rights. There is no charge for returns done within the 7 working days for end-users. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €37 or 10% of item to be cancelled or returned whichever is higher. When seeking to return all or part of an order, the customer must fill out in detail, and in good faith, the returns form, return it to q2k.com, and once a valid RMA number is issued, then the customer can return the item. Goods that are mistakenly returned as faulty will incur a €20 fee and any additional charges such as freight will be added to this fee. Goods returned without a valid RMA number will be left in our warehouse for collection and subsequently disposed of after 30 days if not collected. q2k.com claims no responsibility for returned goods without a valid RMA number. q2k.com endeavours to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below. While we will endeavour to accommodate all returns, this may not be possible, subject to constraints, such as, but not limited to time constraints imposed by suppliers, manufacturers, or any other third party. We will not be held responsible for returns that we can not process, but we will always endeavour to accommodate returns where possible.

Important information on TFT Displays : LCD displays are made up of a set number of pixels and each pixel is made from 3 subpixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard.

**Please check the accepted tolerances on manufacturer sites before returning TFT's due to dead pixels as accepted tolerances will not be regarded as faulty.

9. Services: Services will be provided by q2k.com, or a nominated Service Provider.

10. Customer Obligations: The customer is responsible for all telephone and postal charges contacting q2k.com, and your own choice of Product and its suitability for purpose. [All products are fit for purposes described, but it is the customer’s obligation to ensure compatibility between items]. Reasonable courtesy, cooperation, and information must be provided to q2k.com at all times, and failure to do so may result in q2k.com’s refusal to take and/or complete an order, inquiry or quote. In respect of section 5 above, you the customer warrant that all information supplied by you to us in respect of credit applications is correct and complete, and any charges incurred by you will be honoured by your credit card company.

11. Software: Software not owned by q2k.com is supplied subject to the licence and warranty of the Software licensor. With all of q2k.com’s products supplied is the software licence required where necessary. If you, the customer, decide not to comply with the operating system licence, if any, then the entire product must be returned to q2k.com.

12. Termination: The agreement for sale or supply may be terminated by q2k.com if the customer fails to pay on time, breaches the agreement, or suspects the customer has breached export controls, which are governed by EU and US export control laws, as well as Irish legislation. Either party to the agreement may terminate the aforementioned agreement if either party has committed a material or indeed persistent breach of the agreement, or the other becomes insolvent, ceases trading, or is unable to pay arising debts.

13. Force Majeure: In the event of circumstances beyond q2k.com’s control, we are not liable for delays in performance and completion. q2k.com will exercise a time extension for performance in the following situations: strikes, fire, war, acts of terror, shortages in stock, exchange fluctuations, currency shortages, riots, violent disorder, shortage in transportation, governmental or regulatory action, natural disasters, or shortages or delays in deliveries from suppliers or manufacturers or any other event that causes the same result. Either party can terminate the agreement for sale without compensation after two months or any time thereafter.

14. Disputes: Disputes arising between q2k.com and the customer shall be sought to be solved amicably and should it fail to be solved in this manner, each of the parties can take the case to the relevant court of law.

15. Alterations: q2k.com reserves the right to change the terms and conditions listed herein, as a result of changes in legislation, or other extenuating factors occurring.

16. Jurisdiction: Irish legislation and the jurisdiction of the Irish courts apply to this agreement.

17. Agreement: By ordering from q2k.com, you are deemed to have accepted the terms and conditions herein. If any part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and the rest of the document remains unaffected.